Skip to content Skip to footer
Menu

Vacancies

Paid Staff Vacancies

LOCAL ADVICE WORKER VACANCY

ROLE PURPOSE

To provide high‑quality advice, casework, advocacy, and practical support to people experiencing social, financial, and health‑related difficulties, many of whom may be vulnerable or facing complex circumstances.

The role supports clients to understand their options, access services, resolve problems, and prevent crisis, representing their interests accurately and respectfully with statutory and voluntary agencies, while also contributing to service development and Citizens Advice Research & Campaigns work.

Please note, the role involves regular travel between locations across a rural area, including driving and walking. As public transport options are limited, a full driving licence and access to a vehicle are essential.

  • Job Title: Local Advice Worker
  • Reports to: Projects Lead
  • Location: Carlisle & Eden Districts
  • Hours: 18.75 – 37.5 hours per week. We welcome applications from candidates seeking part‑time or full‑time work
  • Posts available: up to 4, depending on the hours agreed with successful candidates
  • Salary: £29,196 (based on 37.5 hours)
  • Start date: June/July 2026
  • FTE Annual Leave: 25 days, plus Bank Holidays
  • Workplace Pension: 8% Employer contribution
  • Application deadline: 9am on Monday, 18 May 2026
  • Interviews: 08 & 09 June 2026 at Broadacre House, Carlisle

HOW TO APPLY

To apply for the above vacancy, please complete all of the following steps by 9am on Monday 18 May 2026:

1) Complete the Application Form

> Local Advice Worker – Application Form

> Application Form – Guidance Notes

2) Send an up-to-date copy of your CV

> Please send an up-to-date copy of your CV to recruitment@ca-ce.org.uk

3) Complete our anonymous Diversity Monitoring Form

> Anonymous Diversity Monitoring Form

Please note that we reserve the right to withdraw or close this vacancy early if a high volume of applications is received.

MAIN DUTIES & RESPONSIBILITIES 

Advice, Casework & Representation

  • Provide advice and support across a wide range of issues (including but not limited to benefits, money, debt, housing, employment, and energy) using face‑to‑face, telephone, and digital channels.
  • Manage a caseload that may include clients with complex social, economic, and health needs.
  • Empower clients to take action where appropriate, while acting on their behalf when necessary, including making phone calls, writing letters, negotiating with third parties, and representing clients at meetings.
  • Conduct initial assessments, identify desired outcomes with clients, and develop practical plans to support progress and resolution.
  • Communicate regularly with clients, adapting communication methods to meet individual needs and preferences.
  • Identify when cases can be appropriately progressed, referred, or closed.

Advocacy, Partnership & Community Working

  • Act as a representative and spokesperson for clients, accurately reflecting their circumstances and wishes, including advocating on their behalf in community and partner settings.
  • Build and maintain effective working relationships with statutory bodies, voluntary organisations, and community partners including health, local authority, DWP, and third‑sector services.
  • Support joined‑up working between agencies to improve client outcomes and reduce barriers to access, including engagement in community settings and home visits, where appropriate.

Quality, Standards & Administration

  • Maintain accurate, timely, and confidential case records in line with Citizens Advice policies, Advice Quality Standards, and relevant quality marks.
  • Use IT systems effectively for case recording, correspondence, statistical monitoring, and report preparation.
  • Ensure all work meets required quality standards while managing workload and competing priorities.
  • Prepare reports, summaries, and anonymised case studies as required.

Research, Campaigns & Service Development

  • Contribute to Citizens Advice Research & Campaigns work by identifying trends, systemic issues, and unfair practices affecting clients.
  • Provide data and insight to support local and national policy influence.
  • Suggest improvements to services, systems, or delivery based on frontline experience.

Professional Practice & Development

  • Work within professional boundaries, maintaining safe, respectful, and ethical relationships with clients.
  • Actively identify and undertake training and development to maintain competence and respond to changing client needs.
  • Participate in supervision, team meetings, and relevant internal or external meetings.
  • Work collaboratively with colleagues, supporting a positive and inclusive working environment.

Other Requirements

  • The role involves regular travel between locations across a rural area, including driving and walking.  As public transport options are limited, a full driving licence and access to a vehicle are essential.  
  • Work flexibly across service locations, outreach venues, and community settings, including home visits where appropriate, within reasonable daily travel.
  • Comply with Citizens Advice equality, diversity, health & safety, and data protection policies.
  • Undertake other reasonable duties consistent with the purpose of the role.

Person Specification 

  • Knowledge and/or experience of the work undertaken by Citizens Advice 
  • An understanding of and commitment to the Aims and Principles of the Citizens Advice service, including our equality and diversity policies
  • An understanding of and commitment to Citizens Advice’s Research & Campaigns work 
  • An understanding of the issues associated with dealing with clients, many of whom are vulnerable 
  • Ability to undertake the training required to become a Citizens Advice General Adviser 
  • Willingness to undertake training, in order to respond to organisational demand changes and changing client need 
  • A commitment to continuous professional development 
  • Excellent written and verbal communication skills 
  • Excellent numeracy skills 
  • Ability to deal appropriately with a range of people via face-to-face, telephone, and digital channels
  • Ability to work both as part of a team and independently, with minimal supervision
  • Ability to manage workload effectively whilst maintaining a healthy work/life balance
  • Ability to give feedback objectively, be receptive to constructive feedback and be willing to challenge attitudes and behaviour where necessary
  • Good attention to detail, with a proven ability to monitor and maintain own standards
  • Proven ability of using IT in a work setting. For example, in the provision of advice or the preparation of reports/submissions

Volunteering Opportunities

If you’d be interested in volunteering for Citizens Advice Carlisle & Eden, there is information available at: www.cac-e.org.uk/volunteering/

Volunteering